If for some reason you have received your product, and no longer want to keep it, please make sure to send an email to before sending out your return so that our team can be prepared to process your return. IF AN ITEM HAS BEEN USED, WE WILL NOT ACCEPT A RETURN. IMPORTANT: WE CAN ONLY ACCEPT ITEMS THAT ARE COMPLETELY UNUSED. SEE OUR RETURNS POLICY Do you accept returns? Please remain calm and polite throughout the broken items replacement process, being angry about the situation will not speed up the process. Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can. The Higher Image Group must be informed of the break within two days of the customer receiving the package. Broken packages must be photographed and documented before a return package will be sent out. Items Broken in ShippingĪLL packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between The Higher Image Group and the customer. You can track the status of your order using our order tracking tool here. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service. Tracking labels are sent out via email once the package is picked up by the post office. We offer a variety of shipping speeds via UPS as well as USPS. Shipping times do not guarantee package arrival date.Īll of our packages are shipped out via USPS, unless customer selects alternative shipping method. Orders are not packaged up on U.S Holidays and other instances in which the postal services are closed. Rest assured that the increased processing time simply means our shippers need a wee bit more time to carefully tend to each and every order. In rare cases of holiday or special sales, processing times can be between 2-3 days. However, unforeseeable delays may occasionally occur, and processing times can take up to two days. If placed before 10am, the majority of orders are shipped same day. Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you. Please note that the shipping time does not include the processing time for packaging up and creating orders. We ship everywhere in the United States, as well as a handful of international countries! We ship to Australia, Canada, Columbia, Costa Rica, Denmark, Egypt, France, Germany, Ireland, Italy, The Netherlands, Singapore, Thailand, and the United Kingdom. International Shipping rates start at 19.95$ for International First Class, and 29.95$ for International Priority Mail. We offer free domestic shipping for all of our items, and low cost international shipping. Occasionally, if noted, a small few of our items ship directly from the supplier or glassblower (again, they will be in the US). We ship throughout the United States from our store in los Angeles, CA. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances. We can not guarantee arrival dates or times. We are very serious about preventing illicit orders. This is to prevent fraud and underage orders. TokersHubGroup reserves the right to add a signature requirement to any order at our discretion for security reasons. We cannot change this, and we apologize in advance for any inconvenience this may cause. However, "TokersHubGroup" will appear on your credit card statement. Our products are for persons 21 years or older and we do not ship to minors. Nowhere on the outside of your package will you see the words "TokersHubGroup".Īn adult signature will be required upon delivery. Our shipping labels do not say TokersHubGroup, and we do everything we can to ensure our packages are discrete.Īs such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mail box). Everything we ship will be through plain cardboard boxes, nothing to mark glass pipes or smokeware. Here at TokersHubGroup, we understand our customer's concerns about privacy and discretion.
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